Run Out Of Town
Have you ever been “Run Out Of Town” from a job? It happens to us all at some time. Things just don’t work out. Whew!
I recently went on an assignment to Dublin, Ireland for Process Training for PayPal Europe. It was cool being in Dublin and certainly a vacation from Chennai, India where I had been working. The beer was good and everything was expensive to say the least.
However, when we got to the training they PayPal trainers basically red PowerPoint presentations word for word and it was one long monotonous monotone sentence with absolutely NO intonation. The room was dark and hot and the trainers were, when they did, writing on the board on the other side of the room so the people on our side could see nothing. Good Night! zzzzzzzzzzzzzz. One guy kept pointing at his computer screen giving directions, etc. Nobody could see anything that he was talking about. Good Night!
One trainer gave what was supposed to be a 2 and a half hour presentation in 30 mins. It was, Really, one long sentence without stopping. No Intonation, Nothing. It was comical.
These people were touting their training as good. Those of us who are Language trainers would agree that if we gave our classes like that we would be whipped on the legs and feet by the Do Gooders.
Somebody had to say something. Nobody from our group (from India) was saying anything so I had to speak up. When I said something on the Evaluation and basically told them that their training methods sucked and they should be embarrassed…… well, the next thing you know, I’m on a plane back to India. Run Out Of Town for telling the truth.
Now, when I get back to India and explain what was happening and I was only looking up for our interest and how our training methods were far superior to theirs I was hailed as a hero.
Our company is supposed to take over running the call center for PayPal in The Philippines and what they were going to hand over to us was a bunch of agents who had been trained with poor methods and we would have to work with them.
Sometimes you gotta take some arrows.
I recently went on an assignment to Dublin, Ireland for Process Training for PayPal Europe. It was cool being in Dublin and certainly a vacation from Chennai, India where I had been working. The beer was good and everything was expensive to say the least.
However, when we got to the training they PayPal trainers basically red PowerPoint presentations word for word and it was one long monotonous monotone sentence with absolutely NO intonation. The room was dark and hot and the trainers were, when they did, writing on the board on the other side of the room so the people on our side could see nothing. Good Night! zzzzzzzzzzzzzz. One guy kept pointing at his computer screen giving directions, etc. Nobody could see anything that he was talking about. Good Night!
One trainer gave what was supposed to be a 2 and a half hour presentation in 30 mins. It was, Really, one long sentence without stopping. No Intonation, Nothing. It was comical.
These people were touting their training as good. Those of us who are Language trainers would agree that if we gave our classes like that we would be whipped on the legs and feet by the Do Gooders.
Somebody had to say something. Nobody from our group (from India) was saying anything so I had to speak up. When I said something on the Evaluation and basically told them that their training methods sucked and they should be embarrassed…… well, the next thing you know, I’m on a plane back to India. Run Out Of Town for telling the truth.
Now, when I get back to India and explain what was happening and I was only looking up for our interest and how our training methods were far superior to theirs I was hailed as a hero.
Our company is supposed to take over running the call center for PayPal in The Philippines and what they were going to hand over to us was a bunch of agents who had been trained with poor methods and we would have to work with them.
Sometimes you gotta take some arrows.
posted by Teachergary @ 7:44 PM
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